SHIPPING AND DELIVERY
HostPro Marketplace is proud to offer an international shipping service that currently operate in more than 20 countries world wide. Nothing means more to the Marketplace than bringing our customers great value and service. HostPro Marketplace will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages ship from our international suppliers warehouses by ePacket, EMS, DHL and many more courier services, most of time shipping is free for a maximum of ~45 days, but you still can choose DHL (for example) for a ~15 days delivery with extra cost, you will get to choose the shipping service the suits you during checkout and depending on your country of residence
Do you ship worldwide?
Yes. Marketplace ships to more than 20 countries worldwide, please enter your country of residence during checkout to see if your country listed and what are the shipping options for you there, we are shipping directly from our suppliers warehouses around the world to your place.
What about customs?
HostPro Marketplace is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
We are including the known Tax fess to the checkout process like the Australian GST 10%, and the USA import duties .
How long does shipping take?
Shipping time varies by location, our suppliers are very reliable and orders usually get shipped in 48 HRs but depends on how busy is the logistics in specific time of the year like holiday seasons, weather and so on. These are few examples of our estimates:
Location |
*Estimated Shipping Time |
United States |
10-40 Business days (Depends on your shipping method ) |
Australia, New Zealand |
10-40 Business days(Depends on your shipping method ) |
Canada |
15-40 Business days(Depends on your shipping method ) |
UAE |
10-30 Business days(Depends on your shipping method ) |
Egypt |
10-40 Business days(Depends on your shipping method) |
*This doesn’t include our 2-5 day processing time (items usually shipped in 1 day).
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HostPro Marketplace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketplace.hostpro.cloud
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different category in smart devices. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really great keyboard this is my first mechanical keyboard. and I really love it! delivery is fast, 3 weeks till I got it.
Afigit what a cool I was learning to write without Russian letters
Good keyboard, ordered myself, everything is cool.
THE product is great but the company sent missing piece. With this open a dispute and the company sent the missing but with a shipping cost half the total price. Total dishonesty. Interesting shape made it cant open more dispute. Good players. Indicate open the dispute when the problem and not close to receive the product full house there is the same problem. The product is great but the company shipped missing the piece. With that I opened the dispute and the company sent the missing part but with the shipping cost of half of the total price. Total dishonesty. Interesting the form made because I can not open more dispute. Good players. I indicate opening the dispute when there is the problem and not closing until you receive the complete product home if there is the same problem.
Great keyboard with good switches. Cheaper than the GMMK when you consider its hot swap capabilities.
good
Got, connected, everything works. The only negative-the delivery failed, in the agreed period did not lay down.
It was 3 weeks in the Moscow region, tracked, the box is intact. But the I (Eng) key works. It doesn't work. I changed the scrolls, they are in order, apparently the problem in the fee. The impression of the product is spoiled.
Arrived quickly, packed in a box and a postal package, ordered brown with blue illumination (backlight blue). In the kit puller for keycaps and for swiss, the instruction of the clan itself. Everything works only the wire seems to me a little short.
The keyboard is good. The keys go clearly. For the first time i took the mechanics myself. And not disappointed. The backlight is adjustable, everything is complete, everything works. I took myself more keakapa with cyrillic. And now i'm high
The keyboard came in 10 days, very satisfied with the quality, the stickers of the russian layout were included and 2 pullers for the cape and switch
Amazing keyboard, lowest price possible for such quality, especially that it's hot swappable - won't find anything like it in this price range. Box white switches produce very nice sound, large keys like spacebar, shift, backspace, enter - very nice, low, bassy sound. And they are very stable, not much wobbling. Will also try with orings, but there's not much need for them. My only wish: green backlight. Blue or white doesn't do it for me. Took white led because there's potential for modding this keyboard. Even the red sides seem to be detachable somehow (to paint them green ;). Long, convenient usb cable in nice, solid braiding; fits very well in brackets on the bottom - very tight, won't fell out (see pics). Quick delivery.
Came without a lining case, but otherwise there are no comments, clave fire, svichi is very pleasant, there is razer blackwidow, nothing inferior, or even better, the backlight is blue, looks very cool, includes 2 keys for removing keycaps metal and plastic. The product is pleased about it came somewhere 3 weeks before tatarstan
A good keyboard, worth your money, but the flock should be smeared
Very cool clan, valdemar-thanks for the review
Don't expect amazing quality. Keycaps have some sharp edges, kailh switches are meh, stabs require lubrication. Good for it's price
Came in a super thin box and one doll. I have no idea how she got the whole thing. The kit is russified stickers on the keycaps, but they are flawed, close the backlight in them. later removed them at all. i did not bother to write on the english keyboard. To the clan there are no complaints. a little clumsy but they say it is treated with grease. How will thoughts necessarily complement the comment
Everything came well, the keyboard is solid and you can change the switches smoothly. He arrived in about 3 weeks. Lighting is a weak thing.
Perfect for modding!
9/10
Everything is fine, the sweets are brown.
In general, the keyboard is good. Pay attention to the layout, there is no cyrillic, if you mastered blind printing, then there will be no problems, if not, then you will have to buy stickers on the clan. The backlight is blue, although in all pictures it is white, but not the essence. Many additional combinations with "fn +", which can not but please. For a long time i suffered with the overlay on the keyboard, it is very difficult to remove, i thought i would break to all the devil's creation, but it cost. The parcel from the country to the country flew quite quickly, but to the place of issue almost a month drove around the city (i love the mail of russia) If you think about buying this keyboard, then do not lose, but pay attention to all the above, maybe you will not like something of this.
Good mech keyboard with Kailh box switches hot swappable.
The goods were delivered within 16 days. The keyboard came intact and safe. Set: keyboard, whistle puller, dust cover, stickers with russian folding, instruction in two languages (chinese and english). Imho: the package was packed in a doll, which in my opinion is quite reckless. P.s. :: Hello voldemaru :-) P.p.s. :: Maybe someday i will add to the review pictures and video :-)
The keyboard came even before the stated deadline, this is already a bold plus. Purchase is satisfied, the keyboard is good, but there is one but, there is no documentation explaining the work of some functions.