SHIPPING AND DELIVERY
HostPro Marketplace is proud to offer an international shipping service that currently operate in more than 20 countries world wide. Nothing means more to the Marketplace than bringing our customers great value and service. HostPro Marketplace will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages ship from our international suppliers warehouses by ePacket, EMS, DHL and many more courier services, most of time shipping is free for a maximum of ~45 days, but you still can choose DHL (for example) for a ~15 days delivery with extra cost, you will get to choose the shipping service the suits you during checkout and depending on your country of residence
Do you ship worldwide?
Yes. Marketplace ships to more than 20 countries worldwide, please enter your country of residence during checkout to see if your country listed and what are the shipping options for you there, we are shipping directly from our suppliers warehouses around the world to your place.
What about customs?
HostPro Marketplace is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
We are including the known Tax fess to the checkout process like the Australian GST 10%, and the USA import duties .
How long does shipping take?
Shipping time varies by location, our suppliers are very reliable and orders usually get shipped in 48 HRs but depends on how busy is the logistics in specific time of the year like holiday seasons, weather and so on. These are few examples of our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days (Depends on your shipping method ) |
| Australia, New Zealand |
10-40 Business days(Depends on your shipping method ) |
| Canada |
15-40 Business days(Depends on your shipping method ) |
| UAE |
10-30 Business days(Depends on your shipping method ) |
| Egypt |
10-40 Business days(Depends on your shipping method) |
*This doesn’t include our 2-5 day processing time (items usually shipped in 1 day).
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HostPro Marketplace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketplace.hostpro.cloud
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different category in smart devices. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Special products shipped to your doorstep! 
It works, but it makes noise like a thing simple. Louder Than the typewriter
Came for 27 days to Bryansk region. Included was a keyboard puller for keycaps and a puller for whistles along with Russian symbols and the keyboard itself in almost a whole package. In general, a good keyboard for your money, only need to lubricate the stabilizers on it, which I advise you to do
For me, everything is perfect, the quality is good, I recommend!
Very good keyboard, came yes 2,5 weeks, pretty fast, the keyboard is satisfied
Keyboard is really good! Main feature of course being the hotswappable switches, it's a huge selling point because at any time you can take out the switches ant put in any switches you like. Default Kailh Box Switches feel extremely smooth so far! Pros: - Hotswappable board - Great price - Keycap and switch puller tools included - Cool lighting effects (Single color only) - No excessive branding anywhere - Default caps are actually decently thick and have a nice texture (Double-shot ABS) - Removable cover gives choice of having a 'naked' board if you please Cons: - Non-removable USB cable - Outer chassis feels a bit cheap - Stabilizers are average to below average quality - Red accents on the sides might be a deal breaker for some people Overall, highly recommended!
Best Keyboard for your money
It's just *******
The keyboard is cool, except for the stubs (you can lubricate, even need). The backlight is and it is bright, but it is solid but it is bright there are many modes (originally wanted with white, but now I think that with blue even better). Scrolls are excellent, Taiping top (at least if you lay a layer of bitoplast). Results: Considering that I bought it for $47 and spent another $5 on grease for stubs and a sheet of bitoplast, for this amount the keyboard is very good for its money, for this money we find better just not possible)
Overall quality is nice. Good for the money.
Very good product for the first mechanical keyboard.
The parcel came for 3 weeks in tyumen. Clavoy is happy. Special thanks to voldemar.
Clava is good, though the stabilizers are not lubricated, but for such a price chic (took for 2600 with coupons)
Great keyboard, enjoying it a lot when using it for work. Being able to swap switches is great as I like a mix of linear/tactile keys, using linears for the letters/modifiers and tactiles for the number and F keys.
Everything is super, only take immediately the lubricant to lubricate the stubs (they rattle)
The keyboard came a month to my cities! Very happy to buy, i will add feedback after use.
The product is described completely and very accurately, everything is-hot swap, removable cover on top, and the backlight is even better than in the photo. sent extremely quickly and without problems, reached even before the approximate delivery time. by the way, there was only a box, and that one little dent. now about the minuses and advantages of the keyboard: Pros: 1. naturally its modularity. 2. Кейкапы-Tut штатные mouth guard ABS but даблшот, width 1mm, for one plus, extremely durable and beautiful кейкапы. 3. backlight-here it certainly does not shine variety, but i personally took this keyboard not because of the backlight, although i use it at night. 4. it is small in size, for me this is an undoubted plus, as on the table there is little space and a large keyboard here would cause discomfort. Cons: 1. extremely loud and rattling staples, but thanks to its modularity and lubrication for 100 rubles it can be lubricated, and they will become quiet and tight. 2. Каилы брауны with time start кликать. 3. hard to remove the uppercase, although it is imho, once try and this is no longer a problem.
Good keyboard, but stabilizers rattle
In general, the keyboard came, it's a pity that without stickers with russian letters, it was about half a month, it's not long, the functional print on the covers is made very carelessly and badly, the stabilizers of long keys are also not very, the gap is very rattling, but it did not bother me much, for their money quite a good product, i can recommend, But only if you are going to customize this keyboard.
Separately thanks voldemar)). The keyboard came quickly 17 days before beloretsk. I can say that the keyboard is awesome especially since it is me the first mechanical keyboard (there was a bloody b120 membrane), and also hot swap function. I agree stabilizers are not nias (there were few lubricants), but for 2620 rubles with coupons + cashback in the russian market you will not find anywhere. After all, the backlight is good many modes, the white kailh box whistles pleased, click well, but you can get used to it, it's difficult to pull out of them. In osu it is convenient to play at least, but it may be necessary to make other whistles or make white boxes linear (instruction at the voldemar channel). In general, cool mechanics i'm happy)
To say that the keyboard is worth its money-do not say anything. Stubs of course killed, but personally, if i do not put much, with dampers, the sound is not very annoying. In a set of puller for whistles and keycaps. Someone else ate stabs on beckspace. Voldemar hai ksta
Top clave for your money! Hyper sassat!
It's a very good keyboard, the truth is toy very happy with the kailh white box, i know fu is in more soft, but they're very comfortable coming from mx blue, en te keyboard will replace my old qpad MK-80, with the previously mented mx blue, A highly recommended purchase and shipping has been very fast. Good packing.
Hot swap switches are amazing.
I chose Brown switches and blue led. Led is bright. But I hear silent click on some switches. It's not a big problem. Good keyboard for this price. Thanks for Russian stickers!
The keyboard came on red whistles as ordered with a blue lining, the stabilizers of the coming, but the keyboard costs 3000 and so there is no point to be surprised, but you can buy staples, in the keyboard there is a hotswap due to this it is very simple to modify the keyboard. Thank you voldemarhardware Arrived in 16 days