SHIPPING AND DELIVERY
HostPro Marketplace is proud to offer an international shipping service that currently operate in more than 20 countries world wide. Nothing means more to the Marketplace than bringing our customers great value and service. HostPro Marketplace will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages ship from our international suppliers warehouses by ePacket, EMS, DHL and many more courier services, most of time shipping is free for a maximum of ~45 days, but you still can choose DHL (for example) for a ~15 days delivery with extra cost, you will get to choose the shipping service the suits you during checkout and depending on your country of residence
Do you ship worldwide?
Yes. Marketplace ships to more than 20 countries worldwide, please enter your country of residence during checkout to see if your country listed and what are the shipping options for you there, we are shipping directly from our suppliers warehouses around the world to your place.
What about customs?
HostPro Marketplace is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
We are including the known Tax fess to the checkout process like the Australian GST 10%, and the USA import duties .
How long does shipping take?
Shipping time varies by location, our suppliers are very reliable and orders usually get shipped in 48 HRs but depends on how busy is the logistics in specific time of the year like holiday seasons, weather and so on. These are few examples of our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days (Depends on your shipping method ) |
| Australia, New Zealand |
10-40 Business days(Depends on your shipping method ) |
| Canada |
15-40 Business days(Depends on your shipping method ) |
| UAE |
10-30 Business days(Depends on your shipping method ) |
| Egypt |
10-40 Business days(Depends on your shipping method) |
*This doesn’t include our 2-5 day processing time (items usually shipped in 1 day).
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HostPro Marketplace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketplace.hostpro.cloud
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different category in smart devices. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Special products shipped to your doorstep! 
7 days delivery to SG. The only let down is no battery indicator on the watch itself.
Everything is fine with the clock. But with the application-not so good. And sitrecker 2 and just sitrecker, on two Xiaomi phones-gives an error in 50% Launches! But the clock-work perfectly!
Very long shipping
Works well. Holds on average 2 days. Happy. It's a pity only you can not adjust the main screen to yourself.
I 've only received it. it's untested.
Came, well packed, the work is not very stable through the app to track the location, I do not know what is related specifically or with the app or with the clock. Well, so basically normal, you can call, but during the call does not display the name of the caller, it is possible and how it is configured but has not yet found
It doesn't work with any operator here in Peru
Fast shipment (box needs more protection), good product
Great for children's pen. While we configure.
I'll start with pluses. -Very not a bad microphone and speaker, the conversation mode is well audible to the interlocutor. On this all ( For a very long time it was not possible to configure the clock with the setraker, the problem is that after registration there is no connection with the clock through the app. Experement was with SIM cards MTS, Yota and Megafon. After dancing with the tambourine managed to make a watch with the app, but happiness was not long .... Navigation is not accurate, the update on the location of the child hung up to 24 hours, even with manual update the data did not change. When you connect the clock to a Wi-Fi network, the connection with the application is also lost. In fact, the last two weeks there is no connection with the clock, to put it mildly. The child uses the clock as a phone, the contacts listed are displayed as a number (I'll take it as another minus) my conclusion is this-this gadget does not perform its main function. This product do not recommend to buy.
The clock is working. On Mi Mix 2 correctly earned with SeTracker 2. the charge is held for 2-3 days. Wet with water while it's okay.
The clock works, the main function is performed. In Belarus MTS 4G does not pull.
Looks like the picture, is a little heavy. Not yet tested. Shipping mega EXPRES, watch came after 5 days.
Long waited, came. Let's deal with it.
Walked to Cheboksary just over two weeks. The item is packed well. I haven't been to the case yet. Let's try to leave feedback
There was a risk of throwing money into the wind, but for such money functional in a good sense surprises. From the point of view of geolocation there are questions, but as I understand the questions in general there are for all hours, because the signal is taken by GSM towers. Happy.
In addition to the above described and listed: The clock can not call numbers not added to the phone book. Who does not display the name of the caller-add the same numbers to the memory of the SIM card, as the subscriber is recorded on the SIM, and will be determined on the clock (thank you 4pda). The film on the watch is disgusting, peeled off on the first day. In sleeping GPS mode (positioning on request) the watch holds 2,5 days. Fat minus-ringtone! Bird chirping and water transfusion .. In a noisy environment is not visible even at the point-blank, although a good volume. The possibility of technical change of the melody is not yet. Otherwise, a delightful watch for your money. Probably one of the best elections on Ali with these characteristics. In the Russian Federation for them the price tag from 6 K ..
With MTS work well. The child is happy.
Everything is fine!!! It came quickly!!! Box whole!!!
Everything corresponds to the description. I will add a review after switching on and inserting the SIM card
great watch tracker. give me a peace of mind.
The goods did not come. Returned money
I'm testing the watch for now. When calling, everyone hears your conversation, you hear the child as if he speaks on speakerphone, this is a minus. The clock lies in a box that is in a simple package that broke, it's good that the clock is not hurt. For a very long time I could not understand what side the SIM card is put, nowhere it is written, it must be put up with a metal part. Before St. Petersburg the parcel was 3 weeks, which is not bad.
Went to St. Petersburg exactly a month. Looks good. Not yet used
Fast delivery, tracked. Amazing watch, works perfectly, app easy to use. Touchscreen is very good. SIM card was easy to install. Very happy with purchase. Recommend!