MarketPlace Frequently Asked Questions

HostPro MarketPlace is happy to list some of the FAQ that coming into play when a new customer thinking of buying from any online store, list of questions will be updated reguraly to reflect the new ambigious areas in the selling operations :

Which Countries I can ship my items to?
We are proud to offer international shipping services. However, there are some locations we are unable to ship to due to customs restrictions or internal governments lows. If you happen to be from one of those countries we will contact you.

How I can track my items?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.Our website is offering a tracking page to check your shipment status by presenting the tracking ID.

Will HostPro MarketPlace pays for my customs and tax?
We are putting into consideration well known tax rates , for example the Australian Goods and Services Tax GST it’s %10 for orders less than A$1000 , and another example we are trying to cover during the checkout process is the USA sales tax it differs from state to state but it is swinging between %5.44 to %9.47 check this like ( https://taxfoundation.org/state-sales-tax-rates-local-sales-tax-rates-midyear-2019/ ), about US customs it has been increased by president Donald Trump to be %25 for items more than $800, for the rest of countries HostPro MarketPlace is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Will your Marketplace advise about new customs regulations and terms? Yes once a new regulations or rules presented by famous shipping destinations Marketplace will be updating our clients.

What about product warranty and guarantees?

All products will enjoy at least one year of international warranty, like any warranty customers have to contact us (the suppliers) to process the fixes.


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