SHIPPING AND DELIVERY
HostPro Marketplace is proud to offer an international shipping service that currently operate in more than 20 countries world wide. Nothing means more to the Marketplace than bringing our customers great value and service. HostPro Marketplace will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages ship from our international suppliers warehouses by ePacket, EMS, DHL and many more courier services, most of time shipping is free for a maximum of ~45 days, but you still can choose DHL (for example) for a ~15 days delivery with extra cost, you will get to choose the shipping service the suits you during checkout and depending on your country of residence
Do you ship worldwide?
Yes. Marketplace ships to more than 20 countries worldwide, please enter your country of residence during checkout to see if your country listed and what are the shipping options for you there, we are shipping directly from our suppliers warehouses around the world to your place.
What about customs?
HostPro Marketplace is not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
We are including the known Tax fess to the checkout process like the Australian GST 10%, and the USA import duties .
How long does shipping take?
Shipping time varies by location, our suppliers are very reliable and orders usually get shipped in 48 HRs but depends on how busy is the logistics in specific time of the year like holiday seasons, weather and so on. These are few examples of our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-40 Business days (Depends on your shipping method ) |
| Australia, New Zealand |
10-40 Business days(Depends on your shipping method ) |
| Canada |
15-40 Business days(Depends on your shipping method ) |
| UAE |
10-30 Business days(Depends on your shipping method ) |
| Egypt |
10-40 Business days(Depends on your shipping method) |
*This doesn’t include our 2-5 day processing time (items usually shipped in 1 day).
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HostPro Marketplace (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://marketplace.hostpro.cloud
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different category in smart devices. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Special products shipped to your doorstep! 
keyboard was received in good, protective packaging. all keys are light up properly with none spoilt. the only downside was the timing of the delivery. I am in South East Asia so I chose to ship from the China side. however, it took me more than 1 month to receive it. nevertheless, it is a decent mechanical keyboard. worthy for the price I've paid.
Good keyboard! The son is happy. Corresponds to the description, the light modes are switched
All OK
good
For $20 just perfect.
Came for 13 days, in a box wrapped with tape, soft keyboard all as in the description
Delivery long in Russia
Everything is fine, I recommend
Wish it had media keys
Everything works, lights sparkle.
The parcel was 47 days. For this I shoot the star. The Keys are noisy. Overall satisfied.
Quite a good keyboard, used not to use mechanical keyboards and nothing to compare. But its money is definitely worth it.
Just received it, very fast delivery, will leave more feedback after use.
Very well made, free in standard. Great product, super satisfied.
The keyboard came as in the description for 2 weeks. The courier brought home. The description coincides with the received keyboard.
The keyboard came for 2 days, brought the courier, very competently packed, bought for a gift, the birthday boy is very satisfied, I recommend buying
Super, for your money-top
very good. you are very good shop. Nice work.
Very good, works perfectly, only a little delayed, came almost During
Hours year one to make cheap buy four key ㅎ ㅎ Product Life 2nd second keyboard's too satisfactory so much Genuine mini size to write your cutely sation long living as yes thank you ㅎ ㅎ
Normal keyboard, space rarely reads but it seems you can fix
Am using about 20 days, keyboard muuuiito top!!! Recommend! THE product is very well packed, delivery on time.
Fast delivery, cool keyboard with blue switch, low price. Amaizing!
love it !
It's all right.